The Sénart Val de Seine joint urban authority has selected Veolia Water to manage the water supply network and customer service for its main town of Draveil (28,500 people with 7,025 water service customers).

Worth over 20 million euros over a period of 10 years, the contract, delegated up to now to another private operator, enables Veolia Water to establish operations in a new area of the Essonne department, which is part of the Ile-de-France region surrounding Paris.

Veolia Water will be providing solutions to meet the needs of the town of Draveil for water supply and network performance.

Under the terms of the contract, Veolia Water has committed:

- A lasting improvement in distribution network performance: Veolia Water will find leaks and repair them in order to reach a performance of 85% rather than the 81.9% measured in 2012 (1,259,000 cubic meters distributed). To meet this challenging target, 1 kilometer of network will be renewed every year

- An improvement in customer satisfaction via indicators that will ensure reduced lead times for each type of request (replies to letters, technical interventions, compliance with appointment times, etc.);

- Tight control over the price of water.