피츠버그 상하수도 당국(PWSA) 이사회가 최근 베올리아 북부 아메리카(Veolia North America)사와 계약을 3년 지속하겠다는 것에 투표했다고 발표했다. 2015년 10월까지의 1년 계약 연장은 PWSA와 베올리아사가 고객 서비스 향상, 지출 삭감, 효율성 향상, 재정적 문제 극복, 수질과 환경 보호를 계속하게 해줄 것으로 기대된다.

2012년부터 베올리아사는 PWSA가 순환수익과 효율성에서 연간 약 550만 달러를 달성할 수 있도록 도움을 주었다.

 

 

 

The Pittsburgh Water & Sewer Authority (PWSA) board of directors recently announced that it has voted to continue its nearly three-year partnership with Veolia North America, a provider of environmental solutions. The one-year contract extension to December 2015 allows PWSA and Veolia to continue implementing a long-term strategy to improve customer service, reduce spending, increase efficiency, overcome financial challenges, and protect water quality and the environment.

 

Since 2012, Veolia has helped PWSA realize approximately $5.5 million annually in recurring revenue and efficiencies. Under the leadership of Interim Executive Director Jim Good, PWSA has instituted financial controls that limit spending and increase accountability, fostered competition among companies seeking to do business with and on behalf of PWSA, and identified opportunities for operational efficiencies that have a direct impact on the utility’s bottom line.

 

To enhance revenue and return PWSA to stable financial footing, it has secured the return of a large commercial water customer and started a water meter replacement program to ensure that all customers are receiving and paying monthly bills based on accurate consumption readings. In addition, Veolia helped PWSA optimize its customer service platform, reducing hold times for customers up to 80 percent, enhanced the information provided to customers on monthly bills, and expanded bill-payment options.

 

The partnership with PWSA is part of Veolia's Peer Performance Solutions (PPS) model, enabling municipal water utilities to benchmark against other leading utilities while preserving public governance and a public workforce and benefiting from specialized private-sector expertise.

 

Improvements in services and performance levels have been generated by conducting in-depth diagnostics of current operations, developing specific recommendations for improvement, and supporting PWSA employees in implementing initiatives aimed at reaching new performance metrics. Veolia will continue to apply best practices developed through its management of more than 8,500 water and wastewater facilities and systems around the world and will share and transfer knowledge to PWSA employees.

 

[출처 = Water World / 2014년 11월 14일]