물과 폐수 분야에서 전국 최대 규모의 공기업인 American Water(AW)가 고객의 온라인 서비스 질을 개선하기 위한 노력으로  고객 계정 관리 사이트((www.amwater.com/myh2o)의 모바일 버전인“My H2O Online”를 출시했다. 모바일 버전은 24시간 이용이 가능하며, 모바일 장치를 사용해 개인 정보를 보다 쉽게 접근할 수 있게 되었다.

 

 

 

In an effort to improve customers' online experience, American Water (AW), the nation's largest publicly traded water and wastewater utility company, has released a mobile version of its 24-hour “My H2O Online” customer account management site (www.amwater.com/myh2o), where customers are now able to more easily access their account information using their mobile devices.

 

My H2O Online gives customers the opportunity to take care of some of the most common reasons they need to access their accounts, from checking balances and paying bills to reviewing past water usage and scheduling appointments for some service items.

 

Through My H2O Online, customers can also select to go paperless by enrolling in the company's free paperless billing and automatic payment programs. Well-timed around the annual observance of Earth Day, this is an easy step that AW customers can take to be environmentally friendly by reducing paper usage year-round. These efforts also help customers and the company save postage and paper costs.

 

"As we continue to see more enrollments in our online customer site, it made good sense to further increase the ease by which our customers can do business with us," said Karla Olson Teasley, vice president, Customer Service. "We launched our mobile-friendly platform in direct response to feedback from our customers, who tell us they want to be able to access their account information from wherever they are and at whatever time is convenient for them."

 

Beginning this month, a change in My H2O Online also allows customers to make individual payments through a My H2O Online account using an electronic check with no service fee. Credit and debit card payments are still available but carry a nominal service charge from the company's bill pay vendor.

 

[출처 = Water World / 2015년 4월 17일]