[힐즈버러] 수도사업으로 FATHOM사 고객 서비스 선택

수도 사업에 관한 가장 큰 서비스형 소프트웨어(SaaS) 제공업체인 패덤(FATHOM)은 통합 유틸리티 서비스의 패덤(FATHOM) 고급 모음을 제공하기 위해 노스캐롤라이나(North Carolina) 힐즈버러(HILLSBOROUGH) 도시와 계약을 체결했다고 발표했다.

이 파트너십은 하나의 플랫폼으로 모든 물 관리 기술을 통합하고 도시가 더 나은 고객 서비스와 완전히 최적화된 운영, 수익 복구를 제공하도록 도울 것이다. 또한 새로운 플랫폼은 실시간 소비 데이터에 대한 액세스를 고객에게 제공하고 고객관리 경험을 향상시킬 것이다.

힐즈버러는 엄밀히 현대화된 물 유틸리티를 제공하기 위해 지역사회에 대한 책무를 강조, 물에 관한 패덤 스마트 그리드를 주에서 가장 처음으로 시행한다.

오렌지 카운티 중심에 위치한 도시는 재정상 책임있는 방식으로 인구 증가의 요구를 충족시키기 위해 2006년 카운티와 함께 20년 계획을 개발했다.

[원문보기]

HILLSBOROUGH, NC, WATER UTILITY SELECTS FATHOM FOR CUSTOMER SERVICE SUITE

FATHOMTM, the largest Software-as-a-Service (SaaS) provider for water utilities, today announced it has contracted with the Town of Hillsborough, North Carolina to provide the FATHOM advanced suite of integrated utility services.

This partnership will consolidate all the water management technologies onto one platform and help the town provide better customer service, fully optimize operations and recover revenue. The new platform will also provide customers with access to real-time consumption data and improve the customer experience.

Hillsborough is the first in the state to implement the FATHOM Smart Grid for Water, underscoring its commitment to the community to deliver a truly modernized water utility.

Centrally located in Orange County, the town developed a 20-year plan with the county in 2006 to meet the needs of a growing population in a fiscally responsible manner.

"Utilities today need solutions that are proven, low-risk and can easily scale to match population growth," said Trevor Hill, CEO of FATHOM.  "We designed FATHOM to focus on key data, including water flow and consumption data, ensuring that every customer is accounted for and billed correctly. Our consolidated platform will enable Hillsborough to use this data to better understand what’s happening on the ground while providing superior customer service."

The agreement includes FATHOM’s end-to-end Customer Information System (CIS), including utility billing and revenue management services, along with FATHOM Meter Data Management (MDM) software and the ability to support an Advanced Metering Infrastructure (AMI). With this technology, utility managers now have access to 720 readings per meter per month, enabling an hour-by-hour dissection of water usage across the town and enabling city managers to easily identify and fix problems as they arise.

"Now that we’re on a single platform, we no longer have to spend resources on managing and integrating data from different software and hardware. We’re implementing a streamlined process for resolving important issues like customer billing inquiries and detecting water leakage, and we expect our response time to significantly improve as a result of this switch," said Heidi Lamay, Hillsborough’s finance director. "FATHOM enables us save both time and money, which we can use to better serve our customers. Our investment has paid tangible dividends from day one and we anticipate that trajectory to continue over the time of our partnership."

The project is scheduled for completion in the fall of this year, and will cover 6,279 meters.

[출처 = Water World/ 2016년 8월 23일]