[Hansen Technologies] 브로워드 카운티에 서비스 플랫폼 제공

 

한센 테크놀로지(Hansen Technologies)사는 ‘피스플러스(PeacePlus) 고객지원 및 결제 시스템’을 향상시켜 브로워드 카운티 상하수도사업소(Broward County Water)의 상하수도 서비스를 개선한다고 발표했다. 이로써 한센사는 브로드 카운티 지역의 고객지원을 향상시키고 결제 방법 개선 등 더 나은 서비스를 제공하게 될 것으로 보인다.

 

이번 채택을 통해 피스플러스 시스템 활용으로 △고객의 서비스 요구사항 제출 △거래 및 사용 내역의 확인 △온라인 청구서 지불 등이 가능해졌으며, 고객 스스로 포괄적으로 해결할 수 있는 시스템이 구축되어 브로워드 카운티의 요구사항을 충족시켰다.

 

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Water, wastewater services in Broward County, FL, adopt Hansen Technologies' customer service platform

 

Hansen Technologies Limited announced today that Broward County Water and Wastewater Services has chosen to upgrade Hansen’s PeacePlus Customer Care and Billing system. Hansen’s solution provides Broward County with the flexibility to provide updated self-care services with payment options to better serve their customers.

 

PeacePlus met Broward County’s need for a comprehensive customer self-care solution with the ability to view transactions, usage, submit service requests, and pay bills online. To further utilize their IT investment, Broward County also needed a solution that supported their technology stack.

 

The Self-Service capabilities, browser-based cash receipting screens, and improved rating flexibility not only improves customer engagement services, but it also improves overall operational efficiencies for Broward County Water and Wastewater Services. The billing platform brings great value to the organization allowing them to reduce costs and operating expenditures through more advanced self-care offerings.

 

“Our online self-care module fulfills the expectations of today’s consumer. Customers want access to their account information and they want to pay their bills online,” said Andrew Hansen, CEO of Hansen Technologies. “These features not only improve customer satisfaction, but they reduce debt collection actions and operational costs. We are pleased to have the opportunity to offer these features for Broward County and we look forward to our continued partnership.”

 

[출처 = Water World / 2016년 5월 9일]